@sachinbahal yeah, I wrote the post last weekend and the trailer came out a few days later... and I forgot I wrote that
Well, the cable company checked the line first thing this morning, which impressed the hell out of me. The found some fluxiation in the strength. The put a booster on the back of the cable modem, and we seemed to be more stable today, but when the ISP pinged the router, we had gone from a 10% packet loss, to a 20% packet loss. Good times folks, good times. Well the new router will be here tomorrow, and hopefully that will solve the problems, but we will have to wait and see.