November 4 2006


You want to know a quick way to infuriate me? Call me multiple times in one day and every time I answer have a message play that says “We’re sorry to keep you waiting. Please hold on for your very important call.” You know what? If it’s so damned important, you wouldn’t keep me waiting!

I would like to find the person who invented this ingenious way of annoying me, and beat them severely around the head with my phone! What sort of unmitigated gall does it take to call someone and think that your employees time is more valuable than mine? I will NEVER wait on one of those calls. Either you have a person on the line when I pick up or you will never speak to me.


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General Rants

  • Wait. Poeple call you and immediately put you on hold?

    Who the hell would be such a complete moron as to do that? Really, I’m interested.

  • You are on hold from the moment you answer. You don’t talk to someone until a bit later. It’s usually like a credit card bill reminder, but it can also be things like phone surveys! Totally insulting in my opinion.

  • Probably they are making large numbers of calls, and instead of “wasting” a representative’s time waiting for each phone call to be answered or not, they have a machine which calls a dozen people at a time, and hands off answered calls to the reps as they finish other calls. Corporate efficiency.

    Incredible. People calling other people without a shred of respect, calling for their own purposes with you as a customer or someone they need something from, and putting their own expedience at the fore, at your dehumanization and inconvenience. What depths will corporations sink to next?

  • Well the other one to pop up in the last year or two is:

    You answer
    “Hello, please call us back at 1-800-we-suck about a very important business matter.”

    Needless to say, I never call.

    I’m sorry, but if you can’t respect MY time, I have no respect for yours.