Comments on: HP = Hellacious Phones http://www.seanpaune.com/2006/11/17/hp-hellacious-phones/ Mon, 22 Mar 2010 08:04:16 -0600 http://wordpress.org/?v=2.9.2 hourly 1 By: Sean P Aune http://www.seanpaune.com/2006/11/17/hp-hellacious-phones/comment-page-1/#comment-11907 Sean P Aune Sun, 19 Nov 2006 17:36:48 +0000 http://seanpaune.com/?p=858#comment-11907 I have no clue, but I was ready to fly to India after that one guy. I still need to find whom at HP to complain to and let them know that my days of praising them are OVER! I have no clue, but I was ready to fly to India after that one guy. I still need to find whom at HP to complain to and let them know that my days of praising them are OVER!

]]> By: Jo http://www.seanpaune.com/2006/11/17/hp-hellacious-phones/comment-page-1/#comment-11906 Jo Sun, 19 Nov 2006 17:20:53 +0000 http://seanpaune.com/?p=858#comment-11906 OMG I thought it was just my week for bad support calls. The last call was me talking thru clinched teeth and swearing at top volume in my head. Finally it was fixed, I hope, but for the love of god, why do these CSR people never listen? OMG I thought it was just my week for bad support calls. The last call was me talking thru clinched teeth and swearing at top volume in my head. Finally it was fixed, I hope, but for the love of god, why do these CSR people never listen?

]]> By: Sean P Aune http://www.seanpaune.com/2006/11/17/hp-hellacious-phones/comment-page-1/#comment-11904 Sean P Aune Sat, 18 Nov 2006 15:38:17 +0000 http://seanpaune.com/?p=858#comment-11904 Shari - You hit the nail on the head on all accounts. Yes, the postcard is a blatant attempt to make claims of non-coverage. (although, it now appears you can do it online, but that did me no good) And the outsourced phone support WAS maddening. I think they expected me to finally give up, and there was no way in hell I was going to! I do plan on complaining, and seeing as I currently have 4 HP printers, 1 HP desktop, 2 Compaq laptops, and 4 Compaq desktops...hope their outsourcing was worth the "savings". Shari –

You hit the nail on the head on all accounts. Yes, the postcard is a blatant attempt to make claims of non-coverage. (although, it now appears you can do it online, but that did me no good) And the outsourced phone support WAS maddening. I think they expected me to finally give up, and there was no way in hell I was going to!

I do plan on complaining, and seeing as I currently have 4 HP printers, 1 HP desktop, 2 Compaq laptops, and 4 Compaq desktops…hope their outsourcing was worth the “savings”.

]]> By: Shari http://www.seanpaune.com/2006/11/17/hp-hellacious-phones/comment-page-1/#comment-11903 Shari Sat, 18 Nov 2006 14:26:57 +0000 http://seanpaune.com/?p=858#comment-11903 I don't think extended warranties have to be a bad idea. My husband and I bought one on his refurbished Acer though it was only $75 and only against manufactuerer's defects that crop up later. I figured it was worth it on a refurb. in case they missed something the first time around. Anyway, PC laptops are crap. I don't say that as a Mac-centric user though I can say that as someone with experience with both Mac and PC laptops. Apple may not be perfect but they are a a lot better for service than Dell and apparently HP as well. If I were you, I'd be sure to at least write a quick e-mail saying that HP lost a customer because they outsource their support to non-native speakers and the experience is maddening. I think, btw, that the postcard verification of the warranty is intentional so they can tell you they never got it. Pissing you off and giving you the runaround probably costs less than fixing your computer. I don’t think extended warranties have to be a bad idea. My husband and I bought one on his refurbished Acer though it was only $75 and only against manufactuerer’s defects that crop up later. I figured it was worth it on a refurb. in case they missed something the first time around.

Anyway, PC laptops are crap. I don’t say that as a Mac-centric user though I can say that as someone with experience with both Mac and PC laptops. Apple may not be perfect but they are a a lot better for service than Dell and apparently HP as well. If I were you, I’d be sure to at least write a quick e-mail saying that HP lost a customer because they outsource their support to non-native speakers and the experience is maddening.

I think, btw, that the postcard verification of the warranty is intentional so they can tell you they never got it. Pissing you off and giving you the runaround probably costs less than fixing your computer.

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