Jan
2011
The Marriott Hierarchy Makes No Sense To Me
I wish someone could explain to me how Marriott determines what qualifies as “full service”.
My family is deeply entrenched with the Marriott chain of hotels. We have enough points that we rank in the top two percent of their points club, and there are still things I don’t get about the chain as a whole: the actual Marriott locations, which is also known as their “full service” chain.
I just spent a week at a Residence Inn in Las Vegas, with a nearly full kitchen, good-sized coffee pot, free Internet access and so on. Tonight I’m in a “full service” Marriott in Kansas City and I don’t have a kitchen, I have this measly one cup coffee maker and Internet costs $12.95 a day unless you are at my level of points or the step below us. The prices for the two chains are nearly identical, and I just don’t get it.
I don’t get nearly the “service” at the Marriott locations as I do at the Residence Inn locations I usually stay in. The staff is usually more uptight here while Residence Inn folks couldn’t be friendlier if they tried. Residence Inn gives me a full hot breakfast, Marriott’s only do that if you are in the upper levels of the point club.
How is he Marriott considered ”full service”? I just don’t get it.
Yay us having lots of points, but for everyone else? I guess the Marriott chain figures they might as well hose you.
